Return & Refund Policy

Last Updated: [Date]

At [Store Name], customer satisfaction is important to us. We want you to feel confident when shopping with us. This policy explains the conditions and process for returns, exchanges, cancellations and refunds.

1. Return Eligibility

You may request a return within [X days] of receiving your order, provided the product meets the following conditions:

• The product is unused and unworn.

• Original tags and labels are attached.

• The product is returned in its original packaging, where applicable.

• The product is not damaged due to customer use.

• Proof of purchase or order details are available.

2. Non-Returnable Items

The following items may not be eligible for return, subject to applicable consumer laws:

• Products marked as final sale or non-returnable.

• Used or washed clothing.

• Products damaged due to improper handling after delivery.

• Items returned without original tags or packaging, where required.

3. How to Request a Return

To request a return:

1. Contact our customer support team at [Business Email].

2. Provide your order number and reason for the return.

3. Share photographs of the product if it is damaged or defective.

4. Wait for return approval and instructions.

5. Send the product to the return address provided by our team.

Please do not send products back without receiving return instructions.

4. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, contact us within [X hours/days] of delivery.

Please share:

• Your order number.

• Clear photographs of the product.

• A brief description of the issue.

We will review your request and provide an appropriate resolution according to applicable laws and our return process.

5. Refund Policy

Once an approved return is received and inspected, we will notify you about the refund status.

Approved refunds will be processed to the original payment method, wherever possible.

Refund processing time: [X–Y business days] after approval.

The time taken for the amount to appear in your account may depend on your bank or payment provider.

6. Exchange Policy

Exchanges may be available for eligible products, subject to stock availability.

If you need a different size or product, contact our support team with your order details.

7. Order Cancellation

Cancellation requests must be submitted as soon as possible after placing an order.

Orders that have already been processed, dispatched or shipped may not be eligible for cancellation. Any eligible refund will be handled according to our refund process and applicable laws.

8. Shipping Charges for Returns

Return shipping charges will be handled according to the reason for return and applicable law.

For products that are defective, damaged or incorrectly delivered, customers will not be charged return costs where required by applicable law.

For other approved returns, any applicable return shipping charges will be communicated before the return is arranged.

9. Refund Delays

If you have not received an approved refund within the communicated timeframe, please contact your bank or payment provider first. You may also contact our support team for assistance.

10. Contact Us

For return, exchange or refund assistance, contact:

Store Name: [Store Name]
Email: [Business Email]
Phone: [Business Phone]
Address: [Business Address]
Website: [Website URL]

We appreciate your trust and thank you for shopping with us!